About - At Your Service

About

Our Story

Susan Raymer, President @ your service“My business started with an opportunity to fill a need, a leap of faith, and an unexpected twist.

It was 1998. I was head of human resources for a national company and was looking for a concierge service to retain employees. I was surprised to discover that there were no such services offered in our area. So, the following year my colleague and I left our jobs (big leap of faith) to start @ your service.

Here comes the unexpected twist: Within two weeks of leaving our ‘real jobs’ we met with the owner of one of the largest local real estate companies. Not only did they need concierge services for relocation, they also needed a home improvement and repair referral service to help people buying and selling homes – a direction we had not planned on but one that provided greater value than we had ever envisioned!

Very quickly this referral service became a large part of the business and remains that way today 16 years later. And a number of our clients have been with us since day one.

What makes us different is we don’t just give clients a list of names to figure out – we listen to our clients’ needs and match them with the appropriate service providers. Since we’ve worked with many of these professionals for over 10 years, we feel very confident making recommendations.”

Our Approach

“Just let me know your needs and I’ll arrange for the right service providers to contact you and work with you until you are completely satisfied.

I like to say ‘everyone needs a good handyman.’ And it’s true. But I provide more than ‘good people’; our providers are courteous, responsive and fully-vetted by my clients. So you can feel comfortable and confident when they come to your home.

Plus, my clients get to the top of the list as my service providers prioritize my clients over others … and you can rest assured that their pricing is fair and competitive with no markups.

My promise is to be available to you and help you with any concerns. When you contact me, I will generally get back to you the same day. You can always count on my personalized service and attention.”

Susan Raymer signature

Susan Raymer, President

More About Susan

Susan Raymer

Susan has over 20 years of general business and management experience. Prior to co-founding @ your service she spent 10 years leading the human resources department of a national company. Susan has an MBA from Wake Forest University. She is committed to building a strong, client-focused organization with an intense commitment to satisfying client needs.